Introduction    

At Cartstream Tech , we are dedicated to providing a seamless and enjoyable shopping experience for our valued customers ("you," "your"). We recognize that there may be situations where an order needs to be canceled, and our Cancellation Policy has been crafted to ensure transparency and ease of use. Our goal is to make the cancellation process simple and efficient. If you require assistance or have any questions, our customer support team is ready to help. Thank you for shopping with flourishandbloom , where your satisfaction remains our top priority. 

Eligibility    

We strive to accommodate cancellations whenever possible, but eligibility is influenced by several factors. Orders that have already been processed or dispatched may not qualify for cancellation, and custom-made or personalized items may follow special cancellation guidelines. To verify if your order is eligible for cancellation, please check the status via your account dashboard or contact our support team.  

Promptly initiating the cancellation process increases the chances of success. Once an order reaches the shipping phase, additional charges or limitations may apply. Moreover, promotional or discounted items may have specific cancellation rules. Our goal is to uphold a fair and transparent policy that supports a positive shopping experience for everyone.  

Timeframe    

Customers are allowed to cancel orders within a specific period after placing them. This cancellation window may vary depending on the current processing stage of the order.  

Once an order is processed or shipped, it may no longer be eligible for cancellation. We recommend checking your order status via your account dashboard to confirm whether it is still within the cancellation window. Orders placed during busy periods or special promotions may come with adjusted cancellation timeframes. Our objective is to offer both flexibility and clarity while ensuring efficient processing of orders.  

Cancellation Procedure    

At flourishandbloom , we make the cancellation process simple and straightforward. To cancel an order, log into your account and go to the 'Order History' section. Find the order you want to cancel, select 'Cancel,' and follow the instructions provided.  

If you face any difficulties or have questions, please reach out to our customer support team for help. Note that cancellations must be requested within the defined timeframe and before the order is processed or shipped. Once processing or shipping has started, cancellations may no longer be possible. We appreciate your cooperation in following these steps to ensure a smooth experience for all.  

Exceptions to Cancellations    

While we do our best to honor cancellation requests, certain exceptions apply. Personalized or customized products may not be eligible for cancellation once production begins. Additionally, orders that have been processed, packaged, or dispatched cannot be canceled.  

Special promotions, clearance items, and limited-edition products may come with unique cancellation rules, which are outlined at checkout. Please review the product details and associated terms carefully before placing an order to understand any applicable exceptions. If you need clarification, our support team is available to assist you. We appreciate your understanding as we strive to balance flexibility with operational efficiency to serve you better.  

Legal Disclaimer    

We are committed to providing transparency with our cancellation policy, but please be aware that this policy is subject to change without prior notice. While we aim to keep our website information accurate and current, we cannot guarantee that all details are free from errors or fully up-to-date. By using our website and services, you agree to waive any claims against us related to the information on our site, including our cancellation policy.  

We reserve the right to cancel any order at our discretion, particularly if it violates our terms of service or appears suspicious or fraudulent. In case of any discrepancies between website information and other communication channels, the details on our website will prevail. By placing an order on our platform, you acknowledge and agree to comply with the terms set forth in our cancellation policy.  

If you have any questions or concerns regarding our cancellation policy or terms of service, please contact our customer support team for assistance before completing your purchase.