Introduction  

At flourishandbloom , we are committed to providing you with a seamless and enjoyable shopping experience. We understand that sometimes returns or exchanges are necessary, and our Return Policy is designed to make the process as simple and customer-friendly as possible.  

Return Eligibility  

To be eligible for a refund, items must be in their original, unused condition with all tags still attached. You must submit a return request within 48 hours from the date of delivery.  

Non-Refundable Items  

For hygiene and customization reasons, certain items cannot be returned. These include intimate wear, accessories, and personalized or custom-made products.  

How to Begin a Return  

To start a return, log in to your account and navigate to the "My Orders" section. Follow the provided steps to submit your return request, including specifying the reason and uploading any required supporting documents. Our customer support team will review your request and guide you through the return process.  

Refund Procedure  

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund. Please allow approximately 5-7 business days for your refund to be processed.  

Questions or Concerns?  

If you have any questions or concerns regarding returns or refunds, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to ensure your shopping experience remains smooth and enjoyable.